Kiabi and Save Your Wardrobe: An alliance for more sustainable fashion

SYW, a global standard for aftersales service solutions, is pleased to announce its partnership with Kiabi, the French leader in ready-to-wear and the favourite brand for families. SYW makes professional multi-brand clothing repair simple, practical, and accessible directly on Kiabi.com and the Kiabi app. 

The repair service offers customers a smooth, step-by-step digital journey to book  repairs online. Whether a customer needs to replace a zipper, adjust a hem, or mend a  tear, they are guided by the service throughout the entire process, from the first click to the finished garment, with integrated logistics, real-time tracking, and automated  updates at every stage. SYW's proprietary technology ensures that every service request is handled efficiently and to the highest quality standards, supported by its rigorous supplier certification and auditing process.

Save Your Wardrobe: The global benchmark for aftersales

SYW is an award-winning aftersales platform powering the next generation of post-purchase infrastructure for global brands. By unifying every service touchpoint within a technology ecosystem, from care and maintenance to defect management, warranty  flows, and service extension. SYW transforms traditionally manual operations into automated, data-rich workflows that drive operational excellence and improve customer experience worldwide. Our mission is to help brands map, design, and automate their aftersales operations through intelligent, connected infrastructure. 

Founded with the mission to make circularity a business imperative, SYW has quickly established itself as the partner of choice for some of the world's most recognisable fashion names. The company's growing list of partner brands spans luxury, premium, and accessible fashion. In France, the platform powers repair and aftersales services for Maje and Sandro (SMCP Group), with in-warranty and out-of-warranty flows integrated into the French Repair Fund, as well as for Loro Piana (LVMH Group) and Sézane’s, Octobre. In the UK, Bicester Village relies on SYW to provide end-to-end care and repair services to its members. These partnerships, which span multiple market segments and geographies, reflect SYW's position as the aftersales infrastructure of choice for the fashion industry's most demanding brands.

SYW is also the winner of the prestigious LVMH Innovation Award at VivaTech 2023, recognising the platform's transformative impact on the fashion industry. With active operations in the UK, Germany, France, and the United States, Save Your Wardrobe is ideally positioned to help brands meet the growing global demand for scalable, high-quality aftersales  services. 

A favourable regulatory tailwind, and Save Your Wardrobe at the wheel 

The partnership integrates the Repair Bonus supported by the French government, allowing Kiabi customers to access subsidised repair costs directly through the platform. Initiated by the AGEC law, this bonus comes from a fund financed by brands in the sector and aims to encourage consumers to have their clothes and shoes repaired by offering a reduction on the repair price. Depending on the service, the bonus can deduct, for example, €7 for fixing a tear, up to €15 for replacing a large zipper, or €25 for replacing a lining. The bonus can cover up to 60% of the cost of the repair. The SYW platform is designed exactly for this moment: helping brands with regulatory compliance, automated warranties, and seamless repair booking, thus transforming regulatory pressure into a genuine advantage for the customer experience. 

About KIABI:

Kiabi, the French leader in ready-to-wear and the favourite brand for families, relies on a network of 646 points of contact in 39 countries and generates a turnover of 2.5 billion euros (+8% vs 2024). It brings together nearly 10,000 Kiabers of 83 nationalities. Faithful to its DNA of low-priced fashion, the brand is transforming its model to make a more  sustainable lifestyle accessible to all. 

Its adoption of SYW's technology reflects a deeper truth about what customers expect  today: they have always had more to say about their relationship with a brand than a  single transaction can capture. SYW gives brands the infrastructure needed to take action.

About Save Your Wardrobe

Save Your Wardrobe (SYW) is an award-winning aftersales platform powering the next generation of post-purchase infrastructure for global brands and retailers. By unifying every service touchpoint into one tech-enabled ecosystem, from maintenance and care to defect management, warranty flows, and extended-life services — SYW transforms traditionally manual operations into automated, data-rich workflows that scale operational excellence and elevate the customer experience worldwide. Our mission is to help brands map, design, and automate their aftersales operations through intelligent, connected infrastructure. For more information: www.saveyourwardrobe.com