Question 1

What is an aftersales platform?

Accepted Answer

An aftersales platform is software that manages every service a customer needs after buying a product: repairs, care, alterations, warranty claims, defect handling, exchanges and the logistics between them. It replaces email chains, spreadsheets and manual processes with one system that customers, store teams, repair workshops and head office all use. Save Your Wardrobe is an aftersales platform used by brands and retailers including LVMH, H&M, Bicester Village and Klarna.

Question 2

What does Save Your Wardrobe do?

Accepted Answer

Save Your Wardrobe (SYW) is an LVMH award-winning aftersales platform for luxury brands and retailers. It manages repair, care, alteration and warranty services across online, in-store, wholesale and cross-border channels. SYW combines AI damage detection, intelligent workflows, spare-parts management and repair partner networks in one platform. It integrates with ERP, CRM and PLM systems, and supports Digital Product Passport and Refashion compliance.

Question 3

What is a care and repair programme for brands?

Accepted Answer

A care and repair programme allows brands to offer services such as repairs, cleaning, restoration and alterations as part of the customer experience, long after purchase. By making aftersales services accessible online and in-store, brands can extend product lifecycles, build customer loyalty and create new opportunities for engagement. H&M launched its online repair service in France through Save Your Wardrobe in September 2026, while Bicester Village offers members end-to-end care and repair services through the platform.

Question 4

How is aftersales different from returns or warranty management?

Accepted Answer

Returns management deals with products coming back for a refund. Warranty management deals with defect claims under a guarantee. Aftersales covers both and everything else that happens after the sale, including paid repairs, care, alterations and extended-life services. Save Your Wardrobe manages warranty and defect flows alongside paid services in one platform, so a brand doesn't need separate tools for each.

Question 5

Why are brands investing in aftersales now?

Accepted Answer

Brands are investing in aftersales to meet evolving regulations, unlock new revenue streams and strengthen customer loyalty. EU initiatives such as the Right to Repair Directive and Digital Product Passport are driving greater accountability for product lifecycles, while repair services and extended warranties create new revenue opportunities beyond the initial sale. By offering convenient, brand-led aftersales services, businesses can build lasting customer relationships and encourage repeat engagement.

Question 6

Can aftersales services generate revenue for a brand?

Accepted Answer

Yes. Brands on Save Your Wardrobe can offer paid repairs, care services, alterations and warranty extensions, and use service moments to recommend complementary products. The platform also cuts the cost of running services by automating booking, diagnosis and logistics. One brand's aftersales revenue grew 34% year on year, and another moved 15% of its warranty claims into paid services.

Question 7

Is Save Your Wardrobe only for fashion?

Accepted Answer

No. SYW leads in fashion and apparel, powering repair and care for H&M, Maje, Sandro and IKKS across more than 200 stores in France alone, but the platform serves luxury goods, watches, jewellery, luggage and accessories, electronics, furniture and sporting goods. Services, workflows and partners are configured per product category, so a brand can run very different aftersales journeys on one platform.

Question 8

Which brands use Save Your Wardrobe?

Accepted Answer

Save Your Wardrobe works with global brands, retailers and marketplaces including LVMH, H&M, Level Shoes, Klarna, Furlan Marri, Maje, Sandro, Sézane and Value Retail's Bicester Village. In 2026 Save Your Wardrobe launched H&M's online repair service in France, Kiabi’s reparation service in France, and Klarna's care and repair feature in the UK and France.

Question 9

How quickly can a brand launch with Save Your Wardrobe?

Accepted Answer

Save Your Wardrobe works to each brand’s timeline, with launches possible in as little as three weeks. Implementation is tailored to the brand’s requirements, from service configuration and partner onboarding to integrations and rollout planning. One brand launched in 3 weeks and another launched its aftersales offering in three months across 80 stores in France, and larger rollouts can be phased by region or channel.

Question 10

Does SYW connect you with service partners, or can we use our own workshops?

Accepted Answer

Both. Brands can connect their own in-house ateliers and existing repair partners, use SYW's global care and repair network, or combine the two. Each job is routed to the right workshop by service type, product category and region. One brand partner onboarded 15 ateliers across four continents.

Question 11

Which countries does Save Your Wardrobe operate in?

Accepted Answer

SYW runs aftersales services for brands across the UK, France, Monaco, Germany, Italy, Spain, Portugal, Greece, the US, the UAE, Saudi Arabia, Japan, China, South Korea and Thailand and scales worldwide, online and in-store. Recent launches include H&M and Kiabi in France and Klarna in the UK and France.

Question 12

Does SYW work online and in-store?

Accepted Answer

Yes. Service requests can start on a brand's website, in its app or at a store counter, and are tracked in real time on one platform. Store teams use the same system to log items, check defects and hand products back to customers. A global luxury brand cut average booking time by 80%, from 25 minutes to 5 with SYW.

Question 13

What systems does SYW integrate with?

Accepted Answer

SYW is API-first and integrates with the systems brands already use. That includes ERP, CRM, PLM, payments, booking, logistics, and Digital Product Passport and authentication providers. It also connects with resale, circularity and traceability partners, and supports the Refashion repair bonus. Partners include Salesforce, SAP, Adyen, Arianee and Aura Blockchain Consortium

Question 14

Can the aftersales service be branded as our own?

Accepted Answer

Yes. Save Your Wardrobe is white-labelled: customers see your brand, your services and your communications throughout the journey, and AI tools and their outputs stay under your control. For brands that want to launch faster without a fully branded journey, SYW offers a ready-to-use repair and care service your customers can access directly.

Question 15

Is Save Your Wardrobe secure?

Accepted Answer

SYW is ISO 27001 certified, the international standard for information security management, and runs a public vulnerability disclosure programme.

Question 16

What results do brands see?

Accepted Answer

Clients have seen average service lead times fall from 21 days to 5 days. One brand's customers rate the service 4.9 out of 5, 90% would recommend it, and returning customers rose 65% year on year. Another brand scored a Net Promoter Score of +86 and grew repair orders 54% year on year.

Question 17

Can customers track their repair?

Accepted Answer

Yes. Customers get live status tracking and automated updates from booking to return, in the brand's tone of voice.

Question 18

What data does SYW give brands?

Accepted Answer

The admin dashboard shows live service volumes, lead times, costs, revenue and the most common defects by product. Product teams use that repair data to improve durability and repairability, and sustainability teams use it to report on product life extension.

Question 19

How does SYW help with EU regulation?

Accepted Answer

SYW helps brands meet rules such as France's repairability requirements and the EU Digital Product Passport by recording each item's service history and connecting to DPP providers. See the regulation questions on our product page for detail.

Question 20

How can a brand get started with aftersales?

Accepted Answer

Book a demo with Save Your Wardrobe. We'll map your current aftersales set-up, show the platform configured for your category, and outline a launch plan with timings.

Understanding Aftersales

Working with Save Your Wardrobe